Privacy policy – Suarte Tech S.L.

Introduction

Welcome to Suarte Tech S.L.U.’s Privacy Policy. We are committed to protecting and respecting your privacy. Suarte Tech S.L.U. (“Suarte” or “we” or “our” or “us”) collects, stores, shares, and uses information when you use our web app, products, and services, as described in this Privacy Policy (“Policy”). 

By accessing or using our Services in any way, you agree that your information may be collected, stored, shared, and used as described in this Policy and our Terms and Conditions. You may withdraw consent at any time; however, such withdrawal does not negate our right to process your data prior to your withdrawal.

Applicability of this Privacy Policy

This Privacy Policy applies to all the services provided by Suarte, regardless of how you use them or whether or not you register for a Suarte account. It is important to note that this policy does not extend to third-parties we do not own or control, nor does it encompass individuals whom we do not employ or manage.

In the event that you are directed to a third-party website while using our services, you acknowledge and agree that the privacy policies of that third-party site will govern your interactions. However, we expect any third party with whom we share Personal Information to adhere to similar standards of privacy protection as outlined in this Policy.

Information we may collect from you

When you access or use our Services, we may collect various types of information that you provide or make available to us. This can include:

1. Information provided through forms: When you fill in forms on our Services, such as during the registration process for a Suarte account or when updating your account or user profile information, we may collect the information you provide, such as your name, email address, home address, and phone number.

2. Information from your use of our Services: When you access or use our Services, we may collect information about your interactions, the preferences you select, and how often you use specific features. This includes the information you provide on or through our Services, as well as details about how you access or use our Services. We may collect data on the artworks you browse, interact with, or view, as well as the artists, galleries, or other users you follow and interact with.

3. Information from direct communication: If you communicate with us directly through email, phone, postal mail, or other social media platforms, we may collect the information you provide during these interactions.

Information Collected Automatically

We may automatically collect certain information about how you access or use our Services. By using our Services, you consent to the collection of this information, which may include:

• Internet browser, operating system, device, and application identifiers
• IP address and geo-location information
• Access times and dates
• Referring and exit pages and URLs  
• Clickstream data
• Search terms
• Pages viewed
• Time spent on pages
• Bounce rate
• Login frequency

Information from Cookies and similar technologies

We may collect information for marketing purposes through the use of cookies, web beacons, and similar technologies. These technologies help us operate, improve, and customize our Services, content, and marketing efficiency. They also assist us in understanding how users access and engage with our Services. Please note that some of our Services may require cookies to operate properly.

Information from Other Users

If you use our Services to communicate or make a transaction with other users, we may obtain information or feedback from them about their interaction with you. Additionally, when users share user content that contains information about you, we will receive that information.

Information from mobile use

When you access our Services on a mobile device, for example, when you download or use the Suarte web app or when you visit our website from a mobile browser, we may obtain information about your location and mobile device, including a unique identifier for your device. This information may be used to customize our Services, content, and marketing for your location. You can adjust your mobile device’s location services settings as desired.

Why we collect information and how we use it

At Suarte, we value transparency and want to ensure that you have a clear understanding of why we collect information and how we use it. The information we collect is crucial for us to operate, improve, protect, and customize our Services, as well as develop new Services. It also helps us provide efficient customer support and enhance your overall experience on our platform.

We have outlined the legitimate business purposes for collecting information and the reasons behind it. Here are the various purposes and reasons for which we collect and use information:

1. Providing Services: We collect and use information to provide our Services to you, including any new Services we may develop in the future. This is essential for the performance of our contract with you and serves as a legitimate business purpose.

2. Customer Support: Your information enables us to offer effective customer support, ensuring that any issues or concerns you have are addressed promptly and efficiently. This is a legitimate business purpose.

3. Communications and Transactions: We use your information to facilitate communications or transactions between you and other Users, ensuring a seamless experience on our platform. This is done with your consent and serves as a legitimate business purpose.

4. Operating, Improving, and Customizing Services: Your information allows us to operate, improve, and customize our Services, Content, and marketing efforts. It helps us understand how you use and interact with our platform and enables us to develop new Services. This is a legitimate business purpose.

5. Personalized Content and Ads: We may use your information to provide more customized Content and ads, both on our Services and on external platforms. This is done with your consent and serves as a legitimate business purpose.

6. Security and Safety: Your information is vital to promoting and maintaining a trusted, safer, and more reliable environment on our platform. We use it to detect and prevent fraud, address security or technical issues, conduct investigations, and verify actions associated with your account. This is for the protection of the public interest and serves as a legitimate business purpose.

7. Account-related Communication: We may contact you through various channels to address account-related issues, collect fees, provide updates about our Services or policies, or for other purposes permitted by law. This is necessary for the performance of our contract with you and serves as a legitimate business purpose.

8. Marketing and Promotions: With your consent, we may contact you to send marketing communications, promotional messages, and offers about our Services, Content, and the products, services, and Content of others. You have the option to opt out of receiving certain communications. This is done with your consent and serves as a legitimate business purpose.

9. Contests and Promotional Events: We may use your information to facilitate your participation in rankings, and other promotions sponsored or conducted by us or in collaboration with others. This is necessary for the performance of our agreement with you.

10. Legal Compliance and Dispute Resolution: We may collect and use your information to comply with our legal obligations, resolve disputes, enforce our Terms and Conditions, or adhere to any other Suarte policies or agreements with Users. This is done to fulfill our legal obligations.

11. Other Purposes: We may use your information for other functions as described when the information is collected or requested, or for other purposes with your prior consent. This serves as a legitimate business purpose.

Communication Preferences

At Suarte, we understand the importance of allowing our users to have control over the communications they receive from us. We provide you with various options to manage your communication preferences:

1. Marketing Emails: If you no longer wish to receive marketing emails from us, you can easily unsubscribe by clicking the unsubscribe link provided in the email you received. We recommend adjusting your preferences in your profile and account settings if you have a registered Suarte account. Additionally, you can email us at [email protected] to express your communication preferences.

2. Account-related Communications: Some communications from us are essential for the proper functioning of your account and our Services. These include emails about your account or your transactions with us or other users. These communications are necessary and cannot be opted out of.

3. Contacting Us: If you have any questions or concerns about your communication preferences or if you need further assistance, please don’t hesitate to reach out to us at [email protected]. We are here to help.

Please note that if you choose to unsubscribe from receiving emails from us, you may miss out on important updates and announcements that could enhance your experience on our platform. 

Accounts, Profiles, and Data Retention

Accounts and Registration

At Suarte, creating an account is a simple and straightforward process. To register for a Suarte account, you will need to provide your full name and a valid email address. If you are registering as a business, additional information may be required. Once you have an account, you can access, manage, and update your profile and account settings as needed. It is your responsibility to ensure that the information in your account is accurate and up to date. When you make updates, we may retain a record of the previous information for purposes consistent with this Policy. Should you decide to cancel your account, you can do so using the tools provided, keeping in mind any applicable agreements and pending transactions. Please contact us at [email protected] for further assistance or information.

Profile and Account Information

We believe in fostering an interactive community, and as such, certain profile and account information may be visible to other users on our platform to promote transparency and responsibility for content posted. However, users have control over making their artworks public. We encourage you to review and adjust these settings regularly to ensure they align with your preferences. If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected].

Data Retention

We retain your data in accordance with this Policy for as long as your account is active and as long as it is necessary to comply with any tax, legal, or regulatory requirements. Additionally, we may retain data to protect against potential legal claims. If you would like to request the deletion or return of your personally identifiable information, please contact us at [email protected]. It’s important to note that deleting your data means you will no longer be able to access our services. However, we may retain anonymized, aggregated, and depersonalized data even after your information has been deleted from our platform.

Follows, Likes, Thoughts, Ratings, and Other Features

Our platform offers various features that allow you to engage with artworks and other users in different ways. These features include the ability to choose to follow artists, galleries, and other users whose content and updates you are interested in. By following them, you will receive updates and notifications about their activities.  You also have the possibility to like, write thoughts, and rate artworks. The last two actions mentioned contribute to building your unique profile on the platform.

These features enhance your interaction with the platform and allow you to personalize your experience. You have the flexibility to modify your notification preferences from your profile, and in regards to emails, if you would like to opt out of receiving those emails, please follow the unsubscribe link at the bottom of the relevant email.

User Contributions and Interactions

User Contributions

Suarte’s platform presents a variety of features and services that allow you to provide user content. When you post or publish user content on our platform, understand that any information contained in your contributions, including any details within images or videos, becomes publicly accessible through our Services. This accessibility extends to indexing by and availability through third-party search engines. The access and use of this user content by Suarte and other users are defined in our Terms and Conditions. This applies regardless of whether this information is also provided to us by other means, in which case our use of such information might have been more limited under this Policy. Consequently, it is your responsibility to ensure you have the necessary rights to share any information about others that you share with us or other users through our Services.

Connecting and sharing information with other users

Suarte’s provides a dynamic platform and marketplace for users to discover and engage with a diverse range of artworks from Galleries worldwide. To facilitate these interactions, our services include features such as messaging options after making a purchase.

When you use our services to connect with another user or complete a transaction, we may share your name, email address, and other relevant contact information with them. This information helps facilitate communications, transactions, shipping processes, or marketing purposes. In some instances, users may gain access to additional information about you. For example, logistics companies have access to delivery addresses to ensure a successful shipment.

How do we share personal information?

In this Policy, “Personal Information” denotes data that can independently be used to identify or get in touch with a specific individual, such as a name, email address, postal address, or phone number. Personal Information does not include data that, after being aggregated or anonymized, no longer identifies or could reasonably be used to contact a particular individual. In certain circumstances, Personal Information could also mean information you voluntarily provide to us, like users you decide to follow. We limit the sharing of your Personal Information to the methods outlined in this Policy or with your prior approval. Apart from the other instances of Personal Information sharing detailed in this Policy, your Personal Information might be shared under the following conditions.

Third-Party Service providers

We may contract with third-party service providers that assist us in offering our Services or carry out related services on our behalf. These providers may need to process your Personal Information to fulfill these tasks. Examples include, but are not limited to, identity verification, document authentication, public database review, order fulfillment, package delivery, payment processing, bill collection, fraud investigation, email and postal mail administration, customer service assistance, web and mobile data analytics, advertising display, as well as server and database hosting services. To be clear, we do not sell your Personal Information to our Service Providers.

Payment Processing

We utilize third parties, including Stripe, to gather your data from financial institutions. By using our Services, you authorize our third-party providers to act on your behalf to access and transmit your personal and financial information from the relevant financial institution, subject to the privacy policies and service terms of these third-party providers.

Legal Obligations

We may access, preserve, and disclose your Personal Information and/or other data if we believe doing so is reasonably necessary to: 

1. Adhere to any law, regulation, legal procedure, or governmental request (including search warrants, subpoenas, or court orders), which may include responding to legal requests from jurisdictions outside Spain.
2. Implement our Terms and Conditions, other policies, or agreements with users, or investigate potential breaches.
3. Detect, address, or prevent fraud, security, or technical issues.
4. Protect or enforce the rights or property of Suarte, you, or any other individual or entity.
5. Prevent physical harm to any person, including situations that could lead to violence or self-harm.

Non-personal and aggregated information

We may take any Personal Information that we have collected from or about you and anonymize and/or aggregate it so that it no longer contains any Personal Information. The anonymized or aggregated data can be utilized and shared for any legitimate business objectives, such as product development and marketing, and to provide insights to others regarding how our Services or content are being used and interacted with.

Payment Information

When you buy something from our marketplace or use certain Services, you’ll need to provide payment details. This might be things like your credit card number, the type of card, and when it expires. We don’t keep this credit card information ourselves. Instead, a third-party payment company stores it, and they have their own rules about how they use and keep this information. We do get some information from this payment company, including a unique code tied to you to approve your purchases and sometimes the last four numbers of your credit card. This is to help us stop any fraud or identity theft. If you don’t want to give this payment information, there may be some Services on our platform you won’t be able to use.

External Websites and Services

Our platform may contain links to other websites or services that are not under our control, just as other websites or services not controlled by us may provide links to our platform. The platform provides features that enable you to share content on other websites and social media platforms. However, these links and features do not imply our endorsement of these external websites or services, or their privacy practices. When you interact with these other websites or services, they may gather information from you, including through cookies, web beacons, or similar technologies. We strongly recommend reading the privacy policies of any other websites or services you engage with to understand their practices.

Global Data Handling

Suarte is based in Spain. Our users, which include Galleries that utilize our platform as sellers, Service providers, and other third parties you may interact with through our platform, may be located worldwide, including in countries that may not offer the same level of protection for Personal Information as in Spain. By accessing or using our platform in Spain or any other country, you consent to your information being transferred and processed in Spain and any other involved country.

Children’s information

Our Services are not directed to children under the age of 18, and we do not knowingly collect Personal Information from people in this age group. If you believe we may have collected Personal Information from anyone under the age of 18, please contact us at [email protected].

Security

Every Suarte account is shielded by a password to preserve your privacy and ensure security while using our services. If you choose to create an account, we strongly encourage the use of a robust password, featuring a unique combination of numbers, letters, and special characters. It’s crucial to keep your password confidential at all times. In the event of any suspicious activity or confirmed unauthorized access to your account or password, you should notify us immediately at [email protected] and alter your password. Please bear in mind that while we strive to protect your information and secure our services, due to potential hardware or software malfunctions, unauthorized entries or usage, and other factors, we cannot guarantee the absolute security of any information, be it online or offline. Any transmission of information occurs at your own discretion. Remember that any information submitted to us via email is not encrypted.

Legal Requests

Certain jurisdictions have laws that entitle individuals to access or rectify their Personal Information held by a company. We respect any statutory rights you may have to access or modify your Personal Information in our possession. You can send such requests to our dedicated email address, [email protected]. Upon receipt of your request, we will inform you if there are any administrative fees associated with fulfilling your request, as allowed by applicable law. However, note that even if you have a legal right to request access or rectification of your information, we may decline requests that are unduly repetitive, necessitate an unreasonably large technical effort (for example, creating a new system or significantly altering an existing practice), risk infringing on the privacy of others, or are impractical to comply with (for instance, requests to access information stored on backup systems), as allowed by applicable law.

Handling Disputes

This Privacy Policy is an integral part of our Terms and Conditions. Hence, any disagreements between you and us relating to privacy or usage of your data, stemming from or related to this Policy or our Services, fall under our Terms of Use. This includes any stipulations regarding restrictions on damages and liability, choice of law, and dispute resolution. If you feel your complaint hasn’t been acknowledged promptly or addressed satisfactorily, users to lodge a complaint as per their respective country’s data protection regulations.

Updates to this Privacy Policy

Our business evolves over time, and so does our Privacy Policy. We reserve the right to update this Policy, including our Cookie Policy, without prior notice and at our sole discretion. For instance, we may update this Policy to comply with legal changes or modifications to our Services. All modifications to this Policy will be effective when they are posted on our Services or at a later specified date in the updated Policy. We will notify you of any modifications to this Policy by posting the revised Policy on our Services. We encourage you to regularly review this Policy and stay informed about any applicable modifications. By continuing to use our Services after any changes to this Policy are effective, you consent to these changes and the updated Policy. Unless stated otherwise, the latest version of this Policy will apply to all information we have about you or your account.

Cookie Policy

How We Use Cookies and Related Technologies

We may utilize cookies, tracking URLs, and similar tools to gather information about your interaction with our Services, content, emails, and advertisements on or outside our Services. This assists us in operating, developing, improving, and personalizing our Services, content, and marketing efforts. Your browser is typically set to automatically accept cookies, though you have the option to reject non-essential cookies. Be aware that rejecting cookies may limit your ability to sign in or utilize certain interactive features of our Services, which may depend on cookies to function.

Understanding these Technologies

• Cookies are tiny files that store data on your computer or device. For instance, one cookie may recognize your browser while another stores your preferences, helping us personalize our Services. We use two types of cookies: “session cookies,” which expire when you close your browser and “constant cookies,” which stay on your device until they expire or are deleted. 

• Web beacons, also known as “pixel tags” or “clear GIFs”, are small pieces of code on a webpage or email that monitor engagement with emails, web pages, or ads and interact with cookies. 

• Tracking URLs are unique URLs that track engagement with emails or web pages.

Third-Party Services

We may work with third-party service providers to better understand how our Services and content are used, which helps us improve our offerings. These providers may use cookies, web beacons, and similar tools to collect information about user interactions with our Services, content, emails, and ads. Our third-party analytics and service providers include, but are not limited to, Google Analytics. We may also collaborate with third-party advertisers to display ads on our services or other websites, including personalized ads based on previous online activity. 

These service providers might also gather information such as your IP address, your device’s unique identifier, or an Identifier for Advertisers (IDFA). Our third-party advertising providers include, among others, Google Analytics. We utilize its Remarketing and Demographics and Interest Reporting capabilities, which allow Google Analytics to gather data on our Services’ traffic via Google’s advertising cookies and anonymous identifiers. We and third-party service providers, including Google Analytics, may employ first-party cookies (cookies placed by the website you’re currently visiting) and third-party cookies (cookies set by a website other than the one you’re currently visiting) to deliver, refine, and present advertisements based on your previous visits to our Services. We don’t have control over any third-party providers’ actions, and our Cookie Policy and our broader Privacy Policy don’t encompass the use of cookies, web beacons, or similar technologies by these third parties.

We may work with various third-party service providers to gain deeper insights into the usage of our Services and content, which enables us to improve our offerings. These providers deploy tools such as cookies, web beacons, and similar technologies to accumulate data about how users interact with our Services, content, emails, and advertisements. Our list of third-party analytics and service providers includes, but is not limited to, Google Analytics. We may also collaborate with third-party advertisers to display ads on our services or other websites, including personalized ads based on previous online activity. 

These third-party providers may also collect certain data, like your IP address, your device’s distinct identifier, or an Identifier for Advertisers (IDFA). Our list of third-party advertising providers includes Google Analytics, among others. We take advantage of their remarketing, demographics, and interest reporting features to allow Google Analytics to collect data about traffic on our Services using Google’s advertising cookies and anonymous identifiers.

Both we and third-party service providers, including Google Analytics, might use first-party cookies, which are set by the website you’re currently visiting, and third-party cookies, which are set by a different website, to refine and present advertisements tailored to your prior visits to our Services. However, it’s important to note that we don’t control the practices of these third-party providers. Our Cookie Policy, along with the Privacy Policy, doesn’t cover the usage of cookies, web beacons, or similar technologies employed by third parties.

Opt-Out Options

You may have the option to opt out of receiving cookies from third-party providers by visiting their websites or those of industry groups like the Network Advertising Initiative and the Digital Advertising Alliance. Remember, if you opt out of receiving cookies from a provider, they may place a cookie on your device to remember your preference. Hence, if you delete cookies, switch browsers, or use a new device, you might have to opt out again. To stop receiving marketing materials, please email us at [email protected].

Policy Updates: This Cookie Policy forms part of our Privacy Policy and may be updated at any time as described in our Privacy Policy. We encourage you to regularly review this Cookie Policy to stay informed about any changes.

Third-party providers may offer you a way to opt-out of receiving cookies from them by visiting their own websites. For example, you may opt-out of receiving ad-related cookies from Google through its Ad Settings. If you opt-out of receiving cookies from one of these providers, it may place a cookie on your device to remember your preference. Accordingly, if you delete cookies, install a new browser, or start using a new device, you may need to repeat the opt-out process. You can send us an email at [email protected] to opt out of receiving any marketing materials.

Any doubts about Suarte’s Privacy Policy? 

If you have questions or comments about our Privacy Policy or practices related to privacy, or if you wish to find out, update, delete, or seek access to the Personal Information we have on you, please feel free to connect with us via email at [email protected].