Transactions within the EU

In accordance with EU regulations, buyers have the right to return their purchased goods within a 14-day period after receiving the item. This period, commonly referred to as the “cooling-off period,” applies only to transactions made within the European Union. Please note that for returns made during this period, the buyer is responsible for covering the shipping costs to return the artwork to the gallery.

To initiate a return during the cooling-off period, the buyer must message the gallery directly through the selected order to inform them of their decision and to coordinate the return shipping arrangements. Ensure that the artwork is returned in its original packaging.

Once the gallery receives the returned artwork and verifies its condition, they will issue a refund, which will be credited to the payment method used for the purchase, unless otherwise agreed upon with the collector.

Keep in mind that Suarte’s general return and refund policy still applies in situations such as lost or damaged artworks, products not as described on the platform, quality issues, or receiving fake goods. In these cases, galleries are responsible for addressing and resolving the issue with the collector.