What should I do if I have a problem with my order?

If you encounter a problem with your order, follow these steps:

1. Contact the gallery directly through the order chat and report the issue by filling out the form. This will provide the gallery with the necessary information to address your concerns. The information you provide will be saved and accessible to Suarte.

2. All of our galleries are professional and experienced, and will work with you to find the best possible solution. However, if an agreement is not reached within the first 48 hours of reporting an issue, you can involve Suarte.

3. If Suarte gets involved, our team will carefully review the information provided by both parties and make a final decision within the next 48 hours.

Remember to check your email regularly for updates during the resolution process. For more information on our guidelines and procedures, please refer to Suarte’s Return and Refund Policy. Note that this information applies only to original artworks. For information regarding limited editions, visit the L.E. Return and Refund Policy.

We are committed to ensuring a fair and satisfactory resolution for all parties involved. If you have any questions or concerns, please don’t hesitate to contact us for assistance.